Updated: June 3, 2025

For individuals in the European Economic Area (EEA), the United Kingdom, Switzerland, and Asia, please refer to our regional Privacy Policy.
We at RecoilLife Pvt. Ltd. (together with our affiliates, “TenseAi,” “we,” “our” or “us”) are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our website, software, and services (collectively, the “Services”).

This Privacy Policy does not apply to data processed through enterprise deployments or custom business solutions powered by TenseAi, which are governed by separate agreements.

  1. Personal Data We Collect

We collect various types of information to provide and improve our Services:

Information You Provide

  • Account Information: Name, email, mobile number, password, payment details, and profile data.
  • User Content: Inputs you provide (text, images, files, audio), and resulting output generated by our systems.
  • Communication Information: Inquiries via email or social media, including your contact information and message details.
  • Verification Details: Government-issued IDs or similar data for identity verification, when required.

Information We Collect Automatically

  • Log Data: IP address, browser type, device type, operating system, usage timestamps, interaction behavior.
  • Usage Data: Session times, feature usage, crash logs, scroll and click events.
  • Device Information: Device model, OS version, hardware identifiers.
  • Location Information: Approximate location inferred from your IP address.
  • Cookies & Tracking: Session and persistent cookies, analytics pixels, and similar technologies. See our Cookie Policy.

Information from Third Parties

  • From partners and service providers (e.g., fraud detection services, payment processors, or ad platforms).
  • Publicly available data from the web to train and enhance TenseAi’s models.

2. How We Use Personal Data

We use your data to:

  • Operate, personalize, and improve our Services;
  • Develop and test new features and capabilities;
  • Communicate with you about updates, changes, and offers;
  • Detect, investigate, and prevent fraud, abuse, or violations;
  • Comply with applicable legal requirements.

We may aggregate or anonymize your Personal Data for analytics, model training, or research. Once de-identified, this data is no longer considered Personal Data under applicable laws.

You can opt out of your content being used to train models.

3. Disclosure of Personal Data

We may share your data with:

  • Vendors & Service Providers: Hosting, analytics, payments, cloud infrastructure, and support tools.
  • Affiliates: Within RecoilLife and TenseAi family of products.
  • Business Transfers: In mergers, acquisitions, or restructuring scenarios.
  • Legal & Regulatory: If required by law, to enforce rights, or for security purposes.
  • Administrators: If you use an organizational account, that organization may control or access your data.
  • Others with Your Consent: For third-party integrations or shared features.

4. Retention

We retain Personal Data only as long as necessary for the purposes stated, or as required by law, including:

  • Providing Services;
  • Resolving disputes;
  • Security or audit logs;
  • Business or regulatory compliance.

Chat history may be retained up to 30 days unless otherwise specified. Learn more about data controls here.

5. Your Rights

Depending on your jurisdiction, your rights may include:

  • Access your Personal Data
  • Correct inaccurate Personal Data
  • Delete your Personal Data
  • Data portability
  • Object or restrict processing
  • Withdraw consent where applicable
  • File complaints with your local data protection authority

To exercise these rights, contact: privacy@tenseai.in

If you believe the AI generated false or harmful content about you, you may request correction/removal.

6. Children

TenseAi is not directed to children under 13. We do not knowingly collect data from children. Users under 18 must have parental/guardian consent. If we learn we have collected data from a child, we will delete it.

7. Security

We implement appropriate safeguards—technical, organizational, and administrative—to protect your data. However, no system is 100% secure. Please use discretion when sharing personal information.

8. International Transfers

We store and process data across jurisdictions, including servers in India and other locations. When we transfer Personal Data internationally, we rely on lawful mechanisms, such as Standard Contractual Clauses or equivalent safeguards.

9. Additional U.S. State Disclosures

If you are a resident of California or another U.S. state with data protection laws, you may be entitled to specific rights. See our U.S. Privacy Notice for more details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Major changes will be communicated in advance via email or app notification. Continued use of Services after changes become effective indicates your agreement.

Contact Us

RecoilLife Pvt. Ltd.
Attn: Privacy Team
https://recoillife.com/ 

Thank you for trusting TenseAi.

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